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D. Y. PATIL UNIVERSITY
(Established under section 3 of UGC Act, 1956)
NAAC Reaccredited DY Patil University
with 'A' Grade with CGPA of 3.40

About

Hospitality can be termed as a deliberate, planned and sustained effort to treat people like the way you and I would have wanted to be treated by others. Reception, welcome and a friendly manner is Hospitality. In most of the countries the guest is received with a great amount of courtesy and warmth and is provided with entertainment. The basic concept of Hospitality is to make the guest feel that he has come amongst friends and that GUESTS ARE ALWAYS WELCOMED.

Basically for all those who are away from their home, hospitality industry provides services. Hospitality industry consists of all those businesses and institutions that provide food and lodging such as hotels, motels, lodges, inns, cruise ships, restaurants, etc. To some extent it also includes the airline industry. In a broad sense any group engaged in tourism, entertainment, transportation and lodging are covered under hospitality industry. Basically, it is a home away from home. The services vary with the needs of the user.

Hospitality industry is a part of the travel and tourism industry. Today tourism is recognized as the largest economic activity in the world. According to the World Tourism Organization (WTO), tourism has become one of the most important economic, social, cultural and political phenomena of the 20th century.

When we talk of Hospitality it comprises of a wide range of services that we have to provide to our guests such as accommodation, food and beverage, events and activities etc. The travel has also increased the demands of the hospitality services worldwide that confirm to internationally acceptable service standards. This means that we need to have professionally trained manpower to operate hospitality enterprise. Our institute is one of the pioneering bodies in the country to meet the needs of the industry.

Hospitality segment, just like many other segments in India is booming at an unprecedented pace. India faces a huge challenge of being "under roomed" while the economy is growing rapidly. This provides for a huge opportunity for hospitality industry. A lot of large real estate developers are also investing into this business to bridge the demand-supply gap and leverage the opportunity.

The hospitality industry consists of broad category of fields within the service industry that includes lodging, restaurants, event planning, theme parks, transportation, cruise lines, and additional fields within the tourism industry. The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant, hotel, or even an amusement park consists of multiple groups such as facility maintenance, direct operations (servers, housekeepers, porters, kitchen workers, bartenders, etc.), management, marketing, and human resources.

The industry covers a wide range of organizations offering food service and accommodation. The industry is divided into sectors according to the skill-sets required for the work involved. Sectors include accommodation, food and beverage, meeting and events, gaming, entertainment and recreation, tourism services, and visitor information. Hospitality industry is a major employer. The industry includes service sector work like tourism and food service. It suffers from more economic fluctuations compared to its peer industries.

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